MaxCare

Ask yourself: Are Your Devices Costing You Time and Money?

Now, ask yourself:

  • What if you could identify how many imaging devices you actually have, where they are located, and which are being used near capacity, are costly and are inefficient?
  • What if you could eliminate downtime by replacing it with proactive maintenance?
  • What if your I.T. staff did not have to waste time on Help Desk calls for your devices?
  • What if one company could take care of all of your service and supplies, help desk, document workflow consulting, and application support needs?

MaxCare from Datamax is the answer. With MaxCare you’ll be able to:

  • Move your company from reacting to problems to eliminating supply shortages and proactively scheduling necessary maintenance, increasing your uptime.
  • You’ll lower your operating expense, reducing internal printing costs while increasing your productivity.
  • You’ll free up your internal I.T. staff from time-consuming and cost-consuming document hardware and software issues.

MaxCare Reduces Printing Costs; Increases Office Productivity

Datamax delivers proactive management, continuous application support, workflow help desk, and device utilization consulting for your imaging device fleet. Achieving these goals can only be done using the Datamax Best Practices approach developed over years of continuously providing daily support for over 15,000 devices under contract.

Our approach together with our experience and certified technicians ensures that your equipment is at peak uptime performance and being utilized most efficiently. You’ll receive the best possible return on investment with little to no involvement from your valued staff.

MaxCare Can Get Your Fleet Under Control

Datamax’s MaxCare is a proactive print management process that utilizes three critical resources:

 

  • Instant access to certified technicians focused on resolving service issues over the phone or by remote access in less than 15 minutes without the need to create a field service call
  • Technical assistance for Microsoft Office and Adobe software, as well as Canon, HP and Lexmark specific software applications

  • Real-time device communication to proactively monitor your devices

  • Web-based fleet performance and asset utilization tracking
  • On-line service call placement
  • Device-specific supplies ordering

Improve Productivity and Build Knowledge with Remote Access

These resources and our secure remote access capabilities allow you to take control of your fleet, reduce your total cost of ownership and improve productivity all while freeing your internal I.T. staff from time consuming document hardware and software issues. This combination has saved our customers both time and money over conventional service/support programs.

Vital Information Monitored

Datamax OnSite Print Manager provides Datamax with extensive information about your devices. This information can be monitored and reported by the device or for the entire fleet. OnCall Help Desk receives messages from the devices with error codes and service codes that we use to proactively sevice your equipment more effectively - reducing your downtime.

  • Page counts
  • Toner levels
  • Device status
  • Device description
  • Maintenance kit levels
  • Device location mapping
  • Asset number/location
  • Cost per page tracking
  • Utilization
  • Trending reports
  • Lease Expirations and much more!

Location Tracking

OnSite provides the OnCall Help Desk with a floor by floor map of each device's location, current volume, and current state. This allows us to better manage the fleet and service the user groups. Departments and people locations can be added to the map as required to improve the effectiveness of this valuable tool. This graphical information can be used to head off potential problems and to suggest alternatives for unusual situations when equipment may be unavailable or additional functions are required by an end user.