OnCall Help Desk

DMX-OnCall-Logo_w-outline copyWhat if your IT staff did not have to waste time fielding Help Desk calls for your devices?

Sound too good to be true? With Datamax, it is a reality.

When you are a Datamax customer, you receive access to our St. Louis-based national OnCall Help Desk, our technician-supported proactive Help Desk.

Available to Datamax customers’ end users anywhere in the U.S., OnCall Help Desk provides:

  • Instant access to certified technicians focused on resolving service issues over the phone or by remote access in less than 15 minutes – without the need to create a field service call!
  • Online access to OnCall via OnTrac, our customer portal. Chat with a technician to troubleshoot your problem, and if necessary the technician can access your desktop remotely to remediate the problem.

Our Managed Print Services customers get stepped up service from OnCall. In addition to the above benefits, they receive:

  • Proactive monitoring of their connected devices by OnCall technicians utilizing real-time device communication.
  • Instant notification of critical errors and routine maintenance to schedule service

Are you searching for a way to solve your business’ computer support problems?

Datamax’s OnCall Help Desk will provide you with the dedicated technical support services your business needs.  By tailoring our technical support services to your business needs, you have the freedom to focus on core business objectives and achieve your goals.  As a bonus, it gives your employees a professional computer support experience and boosts employee productivity and morale.

Datamax’s OnCall Help Desk routinely manages numerous requests and varying degrees of technical issues - everything from operating systems, to popular desktop applications, to troubleshooting complex network problems.  In today’s economy, customers are not only demanding immediate access to information, but also, an efficient and accurate response.  We listen to your reported issues and adopt those issues as our service priorities.

It is critical that businesses use quality, cost-effective support services to assist their employees, customers, partners, vendors, and consultants. Many businesses do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare.

Establishing helpdesk facilities, daily operations, and training a team of engineers and managers is expensive.  It is a real cost that lowers your bottom line on a daily basis.  In comparison, outsourcing to Datamax’s OnCall Help Desk is viewed as a deductible business expense.  In addition, outsourcing provides a tax-friendly alternative for your business.  Outsourcing your help desk services allows you to focus on attaining the goals of your business.

The OnCall Help Desk is staffed with experienced, senior engineers.  We believe that identifying root cause quickly will provide accurate solutions and save your business time and improve efficiencies.  At Datamax, we are focused on constant improvements and new technologies are evolving.  We integrate unique client requirements into our procedures and practices. This ensures that our customer services, advanced technical support, and help desk services meet the highest quality standards for our customers.