Network Services

Datamax offers complete IT management services for technology investments for small- to mid-size businesses. Our certified engineers can design, install, integrate, upgrade and maintain your business's network system so you can operate competitively with the latest technology.

The Datamax IT team is experienced in network installations, network maintenance and custom network development. Certified in Microsoft and Cisco, each engineer specializes in certain applications, with cross-training for a broad knowledge base. Our engineers also specialize in network design, maintenance and security.

From the simplest communications needs, such as connecting to the Internet or setting up email accounts, to the complex, such as Intranet development or remote office set up, Datamax IT engineers are the answer to your network needs.
 

NetCare Managed Services

With NetCare Managed Services by Datamax, you receive real-time proactive network infrastructure and desktop monitoring with the use of our OnSite Enterprise Manager.
 
Datamax's NetCare day to day support for your network infrastructure and desktop is designed to optimize the performance of your devices, improve productivity, and reduce costs.
 

The NetCare Program

  • Proactive management of all device warranty agreements and software assurance programs to ensure you are never surprised about agreements expiring or falling behind.
  • Quarterly OnSite reports that list all networked assets, inventories software by device, and provides performance metrics for mission critical devices.
  • Online access to device performance metrics via OnTrac Customer Portal that historically show the uptime and effectiveness of your devices under contract.
  • Annual hardware and software upgrade recommendations that can be used for budgeting purposes.
  • "Not To Exceed" Project Budgets for hardware, software, and deployment services for upgrades and performance enhancements.
  • Detailed billing every four weeks
  • Electronic pre-approval requests for emergency situations not covered under your Managed Care Agreement
  • 4 business-hour service response for calls to your office as well as unlimited access to our OnCall St. Louis-based National Help Desk
  • Competitive pricing for hardware and software acquisitions
  • 100% satisfaction on all hardware, software,  and services provided