Health Care - Lax support combined with costly, inefficient printing
10 employees; 1 location; 20 vehicles with computers plus mobile users
The Challenge
Emergency medical service providers operate 24 hours a day, 7 days a week. This particular EMS provider was frustrated with the lack of response and ineffective communication their current IT provider offered.
The most problematic issues with their previous IT provider were:
- Lack of response on critical issues
- Spent too much time on routine tasks
- Did not communicate effectively with client
- Printers used created higher cost per print and produced slower print times
- Jobs rejected because of color inaccuracy and inconsistency
During discovery, the Datamax Professional Services team uncovered the root of the problem - their network infrastructure was not set up properly. The inadequate network infrastructure was causing decreased productivity and inefficiencies resulting in routine tasks not being completed.
The Process
Datamax performed its evaluation and worked with the EMS provider to implement the following improvements:
- Provide ongoing proactive support through Smart IT
- Replaced servers and the entire network infrastructure
- Implemented hosted exchange to provide enterprise class messaging system on a small to medium-sized business budget
The Results
Implementation of the Datamax Smart IT solution delivered this EMS provider the following:
- Reduced overall cost per print and increased productivity
- Effectively resloved existing IT needs
- Optimized network
- Created an efficient printing environment
