Education - Seminary & College: Network and support overwhelmed by usage and requests
45 employees; 150 students; one campus; 60 devices
The Challenge
The Seminary is comprised of a School of Theology and a college. As a college and university, their IT team was inundated with help desk calls from students.
The Seminary found itself in a situation where, in addition to network issues, it was also suffering from:
- Slow remediation times to resolve desktop and network issues for staff and students
- Issues were not being resolved in a timely manner
- Lack of overall infrastructure and network planning
- Hesitancy to address IT issues due to a lack of a master plan in place
The overall impact on The Seminary campus of the state of the network before Datamax involvement included:
- A frustrated user community
- Increased support costs due to aging hardware
The Process
Datamax performed its evaluation, and worked with The Seminary to implement the following changes:
- All IT help desk calls are now directed to Datamax’s St. Louis-based OnCall help desk.
- The student user community was migrated to hosted messaging environments to reduce overall IT costs and streamline administration.
- The Seminary now manages, resolves and prioritizes needs against a managed network plan.
The Results
By implementing the Datamax solution:
- The Seminary now has a supported network and user environment
- End users use the Datamax OnCall help desk with immediate access to end user support.
- Cost of student email management has been reduced.
- Network management and needs are now being managed against a master plan.
