Outstanding Service

At Datamax, outstanding customer service is our code. From our sales staff to our technicians, we put the client first.

Datamax is a Canon Authorized Training Provider, authorized to conduct Canon training classes at our location to our technicians and to other dealers.

Datamax employs only highly trained certified technicians who are dedicated to serving our customers, with over 70% of our technicians Canon ATSP certified. 

Each technician receives three-six weeks of training annually.

The Datamax Service Experience

• OnCall Help Desk - your first contact with our team
  
  • Instant access to certified technicians focused on resolving service issuces over the phone or by remote access in less than 15 minutes without the need to create a field service call
• When an onsite service call is needed, your service team brings you the highest available level of service in the industry
  • Real-time dispatching & monitoring
  • Constant contact with PDAs for each technician
  • 7 parts drops locations around the metro St. Louis area
    • allows technicians to arrive to your location with the right parts for your device - the first visit
• National service availability
• Online fleet monitoring with OnTrac, our online customer portal

Awards:

• Canon Top Dollar Volume Dealer
• Office Dealer Magazine Elite Dealer
• Citrix Solutions Network Authorized Silver Member