Customer Satisfaction Survey

To Our Valued Customers:                          

Your total satisfaction with our products and services is our most important goal.  We measure our success every day by how well our customers rate our performance, and your feedback helps to strengthen our ability to serve you even more effectively.
 
Please take a brief moment to complete the following Customer Satisfaction Survey.  Our commitment is to learn from your feedback and improve our service to you.  As your needs continue to change, we will be there to serve you with broader product offerings and superior support.
 
Thanks to all who have responded to this survey in the past.  Each returned survey is reviewed! 
1 = Very Satisfied2 = Satisfied3 = Dissatisfied
Your calls for service are answered quickly, courteously and correctly.
The technician arrived promptly.
The technician was courteous and professional in appearance.
The technician explained the work that was required.
The work areas and equipment are left neat and clean.
The technician addressed your questions and concerns.
The equipment was fixed right the first time.
1 = Very Satisfied2 = Satisfied3 = Dissatisfied
The products operate as expected (product operation vs. expectations).
Datamax demonstrates an approach of honesty and integrity when working with you.
Datamax listens to your needs and responds with appropriate solutions.
Your satisfaction with the frequency of contact from your sales representative.
1 = Very Satisfied2 = Satisfied3 = Dissatisfied
Proper explanations and user training was provided.
The quality of delivery and set up.
Responsiveness to your requests for assistance or information.
Satisfactory resolutions to your concerns.
Helpfulness and information provided if you need to contact us regarding invoices or correspondence.
Ease of conducting business with Datamax.
Please provide any additional comments concerning your experience in conducting business with Datamax.
Please list any companies to whom you would refer Datamax to
Datamax does not sell or give away any of your personal information, including your email address.